FASTSHIPPING HASSLEFREERETURNS SECUREPAYMENT EXCELLENTSERVICE Description In his latest bestseller, Atul Gawande shows what the simple idea of the checklist reveals about the complexity of our lives and how we can deal with it. The modern world has given us stupendous know-how. Yet avoidable failures continue to plague us in health care, government, the law, the financial industry—in almost every realm of organized activity. And the reason is simple: the volume and complexity of knowledge today has exceeded our ability as individuals to properly deliver it to people—consistently, correctly, safely. We train longer, specialize more, use ever-advancing technologies, and still we fail. Atul Gawande makes a compelling argument that we can do better, using the simplest of methods: the checklist. In riveting stories, he reveals what checklists can do, what they can’t, and how they could bring about striking improvements in a variety of fields, from medicine and disaster recovery to professions and businesses of all kinds. And the insights are making a difference. Already, a simple surgical checklist from the World Health Organization designed by following the ideas described here has been adopted in more than twenty countries as a standard for care and has been heralded as “the biggest clinical invention in thirty years” (The Independent). Publisher ‏ : ‎ Picador Language ‏ : ‎ English Paperback ‏ : ‎ 240 pages ISBN-10 ‏ : ‎ 9780312430009 ISBN-13 ‏ : ‎ 978-0312430009 Item Weight ‏ : ‎ 8 ounces Dimensions ‏ : ‎ 5.49 x 0.65 x 8.28 inches SHIPPING Shipping All items fast and secure. The majority of orders are shipped using USPS Priority Mail and UPS Ground if requested. There is an option at checkout to add a Signature of Delivery for extra security & peace of mind. 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Please note that we do not refund the cost of shipping.  The price to ship your return will be deducted from the total refund amount based on the original shipping method.  If you received free shipping, the cost that we paid to ship the watch to you will not be refunded.  Any items being returned to us must be clearly labeled with the authorization number given to you by our customer service team.  Please include the reason for your return within the return package.  Packages that are shipped collect or improperly labeled will be refused.  Your item(s) must be return shipped through a courier that can be tracked such as UPS, FedEx or USPS with insurance and delivery prepaid.  The customer is liable for any damages or lost packages during transit to us. Any items returned to us may be subject to a 50% restocking fee. The refund price (after restocking and shipping fees are deducted) will be issued to you via the original method of payment for your purchase. 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