"Crucial Conversations: Tools for Talking When Stakes are High" by Kerry Patterson and other authors is a textbook focused on business informatics, coaching, and career guidance, and communication skills. Published by McGraw-Hill Companies in 2002, this trade paperback book offers strategies and techniques for handling challenging conversations in a professional setting. It provides insights and tools for improving communication skills and effectiveness in high-stakes situations. The book is written in English and contains 235 pages, making it a valuable resource for individuals looking to enhance their communication and interpersonal skills in a business context.