This book is a valuable resource for anyone interested in training, business communication, negotiation, or interpersonal relations. The authors, Kerry Patterson, Ron Mcmillan, Al Switzler, and Joseph Grenny, have created a comprehensive guide that provides tools for talking when stakes are high. With 264 pages, this trade paperback textbook is published by McGraw-Hill Companies, T.H.E. It measures 9 inches in length, 6 inches in width, and 0.7 inches in height. The book is in English and was published in 2002. It is classified under the categories of Books & Magazines, Textbooks, Education & Reference, and Textbooks. This book is a must-read for anyone interested in communication studies and psychology.