This textbook, titled "Crucial Conversations Tools for Talking When Stakes Are High, Second Edition" is a valuable resource for those looking to improve their communication skills. Written by Kerry Patterson, Ron Mcmillan, Al Switzler, and Joseph Grenny and published by McGraw-Hill, this trade paperback has 272 pages and measures 8.9 inches in length, 6 inches in width, and 0.6 inches in height. It has a weight of 11.9 ounces. The book is written in English and is intended for those interested in improving their ability to communicate effectively. It was published in 2011 and is categorized under "Books & Magazines", "Textbooks, Education & Reference", and "Textbooks". This valuable resource is a must-have for anyone interested in enhancing their communication skills and having more productive conversations.