The "Crucial Conversations Tools for Talking When Stakes Are High, Second Edition" is a trade paperback textbook written by Kerry Patterson, Ron Mcmillan, Al Switzler, and Joseph Grenny. Published by McGraw-Hill Education in 2011, this book falls under the subject areas of psychology, business & economics, and language arts & disciplines. With a focus on training, communication studies, and interpersonal relations, this second edition provides valuable tools and insights for navigating difficult conversations in high-stake situations. The book is written in English and contains 272 pages, making it a valuable resource for individuals looking to improve their communication skills in both personal and professional settings.